Metro Bank PLC

Financial Ombudsman decision DRN-5997124 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Feb 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

blocked his debit cardFunds blocked or frozen

didn’t try to contact Mr H by any other method than SMS textService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5997124.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.