Lloyds Bank PLC

Financial Ombudsman decision DRN-5995426 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri May 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

A block had been placed on Miss M’s account because the initial call handler had doubts as to the identity of the caller.Funds blocked or frozen

Lloyds has agreed that the service Miss M received on the initial call she made was poor.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5995426.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.