TSB Bank plc

Financial Ombudsman decision DRN-5994980 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

TSB restricted Mr T’s account and asked him for information about payments he received.Funds blocked or frozen

Mr T says he responded to TSB’s requests several times, yet it continued to ask him for information he’d already provided.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5994980.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.