Telefonica UK Limited

Financial Ombudsman decision DRN-5993369 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

failed to remove a restriction on his accountFunds blocked or frozen

O2 had failed to take account of the distress and inconvenience their failings had caused him to sufferComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5993369.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.