Santander UK Plc
Financial Ombudsman decision DRN-5991969 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Santander’s decision to review and later restrict Mr F’s account was in line with its regulatory obligations.Funds blocked or frozen
I do agree that the bank could have provided better explanations to Mr F about its review and been more forthcoming about the further information it needed.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5991969.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.