EE Limited

Financial Ombudsman decision DRN-5991687 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Feb 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

for interest (at 8% simple per year) to be added to all the refunded amounts.Charges and fees

for any adverse loadings relating to the credit agreement that have been applied to Miss H’s credit record since May 2025 to be removed.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5991687.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.