Nationwide Building Society

Financial Ombudsman decision DRN-5989606 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Nationwide appeared to state this was not genuine as they had no record of this transaction.Unauthorised transaction

Miss S has complained Nationwide Building Society provided incorrect information to a third party which led to a fraud-related marker being lodged in her name.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5989606.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.