Vodafone Limited
Financial Ombudsman decision DRN-5988930 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Credit file reporting
In the Ombudsman’s words
He thought that Vodafone had sent confirmation and obtained one-time passcodes from the phone number Miss H’s family member was using. This allowed the family member to change details on the account.Unauthorised transaction
He thought Vodafone should remove the credit agreements from Miss H’s credit file and stop pursuing Miss H for the debt.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5988930.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.