PayrNet Limited

Financial Ombudsman decision DRN-5988561 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

Mrs C was unhappy with that response, so she referred her complaint to this service for an independent review. An Investigator considered the evidence available but agreed with PayrNet’s position that it was unlikely Mrs C had been the victim of fraud. As such, they agreed that PayrNet wasn’t liable to reimburse her loss.APP scam refund refused

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5988561.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.