PayPal UK Ltd

Financial Ombudsman decision DRN-5985903 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

PayPal permanently limited, or blocked, Mr S’ account.Funds blocked or frozen

PayPal UK Ltd should pay Mr S £100 to compensate him for holding on to his money for four days longer than it said.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5985903.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.