HSBC UK Bank Plc
Financial Ombudsman decision DRN-5982512 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Jan 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Support for vulnerable customers
In the Ombudsman’s words
HSBC stopped a card payment she attempted to make in a store and added a block to her debit card.Funds blocked or frozen
Miss B described difficult personal circumstances and mental health conditions which meant this complaint had had a significant impact on her.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5982512.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.