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Kent Reliance Building Society
Financial Ombudsman decision DRN-5981115 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Tue Dec 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
The complaint Mr C and Ms C complain that OneSavings Bank Plc trading as Kent Reliance unfairly reported adverse data regarding a buy to let mortgage to the credit reference agencies.Credit file reporting
Kent Reliance says it made some errors. It said it failed to record a payment arrangement in January 2025.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5981115.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.