TSB Bank plc

Financial Ombudsman decision DRN-5980063 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Jan 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr D complains TSB Bank Plc wouldn’t allow him to open an account over the phoneAccount closed or refused

Mr D has told us that he is blind and has other disabilities that mean he’s also housebound.Support for vulnerable customers

Rules cited

Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5980063.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.