MONZO BANK LIMITED
Financial Ombudsman decision DRN-5979780 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Miss A was also unhappy her account was closed. The terms and conditions of the account set out when Monzo can close the account with immediate effect.Account closed or refused
Miss A complains Monzo Bank Ltd has recorded her personal details with Cifas – a fraud prevention database - and won’t remove them.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5979780.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.