National Westminster Bank Plc

Financial Ombudsman decision DRN-5979734 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

NatWest confirmed it had decided to close his accounts in 2023 as part of its ‘Country Exit Process’Account closed or refused

I accept there was some poor service from NatWest when Mr S first approached itService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5979734.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.