Nationwide Building Society

Financial Ombudsman decision DRN-5979455 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mrs G complains that Nationwide Building Society will not refund transactions she made using her debit card.Card dispute or chargeback

I agree that the way Nationwide handled the claim fell short, but Mrs G would not be in a better position now if the building society had given clearer information about its intention to re-debit the temporary credit.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5979455.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.