MONZO BANK LIMITED
Financial Ombudsman decision DRN-5978094 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Monzo believed they had sufficient evidence to lodge a CIFAS marker and closed Miss A’s account.Account closed or refused
Miss A also believes their actions are disproportionate. But, due to Miss A’s age, the CIFAS marker will only remain on her record for two years.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5978094.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.