Santander UK Plc
Financial Ombudsman decision DRN-5976322 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3,000redress stated in the decision
Fri Mar 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Unauthorised transaction
In the Ombudsman’s words
Mr G complains Santander UK PLC (“Santander”) refuses to refund him for a transaction he made while being blackmailedAPP scam refund refused
being blackmailed or under duress doesn’t mean the transaction was unauthorisedUnauthorised transaction
Rules cited
Consumer Credit Act 1974, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5976322.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.