Bank of Scotland Plc

Financial Ombudsman decision DRN-5975395 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30,000redress stated in the decision

Mon Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mrs A complains that Bank of Scotland plc didn’t treat her fairly when she had financial difficulties and asked for support with her mortgage.Treatment in financial difficulty

Mrs A says she asked Bank of Scotland for a reduced interest rate in mid-2023 when increases in interest rates caused her to struggle with her mortgage payments.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5975395.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.