Firms › Lex Autolease Limited ›
Lex Autolease Limited
Financial Ombudsman decision DRN-5974858 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
Mr M complains that the hire agreement with Lex Autolease Ltd (“Lex”) to acquire a van was mis-sold to him.Product mis-sold
It upheld part of Mr M’s complaint and acknowledged service failing when setting up Mr M’s complaint.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5974858.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.