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American Express Services Europe Limited
Financial Ombudsman decision DRN-5973693 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£3,280redress stated in the decision
Fri Mar 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
failed to close his credit card which led to multiple unauthorised transactions being debited from his accountUnauthorised transaction
Pay £200 compensation for not closing the card when asked and not providing information to Mr L to allow him to do this.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5973693.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.