Kroo Bank Ltd

Financial Ombudsman decision DRN-5973370 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

Mrs G has complained that Kroo Bank Ltd failed to process chargeback requests she made in relation to a number of disputed transactions.Card dispute or chargeback

She said she wanted Kroo Bank to investigate the payments, raise chargeback requests, and compensate her for the emotional distress caused by its failure to protect her as a vulnerable consumer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5973370.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.