Santander UK Plc
Financial Ombudsman decision DRN-5973357 Not upheld
Not upheldoutcome, as published by the Ombudsman
£5redress stated in the decision
Tue Feb 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Treatment in financial difficulty
In the Ombudsman’s words
It’s also changing the type of account she holds with it.Account closed or refused
Mrs G has complained that she’s been paying Santander UK Plc £5 a month to reduce her overdraft, but it now expects her to increase this to £10 a monthTreatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5973357.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.