MONZO BANK LIMITED
Financial Ombudsman decision DRN-5972844 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Feb 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Support for vulnerable customers
In the Ombudsman’s words
He also believes the transactions were only accepted because the merchant website used an incorrect merchant categorisation code (“MCC”), thus bypassing the gambling blocks he had in place. As such he believes he should be able to request a chargeback via Mastercard.Card dispute or chargeback
Mr E complained to Monzo, it should have identified his vulnerability and intervened to stop his payments to the overseas gambling websites.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5972844.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.