Nationwide Building Society

Financial Ombudsman decision DRN-5972063 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Jan 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mrs S complains Nationwide Building Society won’t refund two transactions made on her credit card account which she says she didn’t make or authoriseUnauthorised transaction

Following a complaint, Nationwide still refused to refund the transactions but did offer Mrs S £50 in respect of some incorrect information it had given her during the fraud claim.Complaint handling

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5972063.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.