Metro Bank PLC

Financial Ombudsman decision DRN-5972018 Not upheld

Not upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Thu Feb 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

It said her existing cards had been cancelled and couldn’t be reactivated. So, Mrs W was left without access to cash.Funds blocked or frozen

She was told the £30,000 had debited her Metro account, but hadn’t credited her account with O.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5972018.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.