MONZO BANK LIMITED
Financial Ombudsman decision DRN-5970245 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Sat Aug 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
she contacted Monzo to raise a chargeback claim against themCard dispute or chargeback
deficiencies in Monzo’s complaint handling such as the first complaint regarding the chargeback not being progressed in June 2024Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5970245.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.