Nationwide Building Society

Financial Ombudsman decision DRN-5969682 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Mar 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

whether a chargeback dispute could be raised on his behalf to recover the funds spentCard dispute or chargeback

Nationwide informed him that it could not locate the transactions in question. Later, on review, Nationwide informed Mr S that this was incorrectComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5969682.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.