Bank of Scotland Plc

Financial Ombudsman decision DRN-5960320 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

This complaint is brought against Lloyds Bank PLC on behalf of the estate of Mr F. Mr F’s representatives complain that Lloyds hasn’t reimbursed funds lost to what they believe was a scam.APP scam refund refused

I’ve listened to what Ms F has said about her parents – and indeed herself – being vulnerable at the time payments were being made.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5960320.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.