Zempler Bank Limited

Financial Ombudsman decision DRN-5959585 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Mr F complains that Zempler Bank Limited won’t refund the money he lost when he was the victim of a scam.APP scam refund refused

It then also gave Mr F notice that it intended to close his account.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5959585.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.