Santander UK Plc
Financial Ombudsman decision DRN-5959046 Upheld
Upheldoutcome, as published by the Ombudsman
£170redress stated in the decision
Mon Dec 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
Santander offered Mr M a refund of the account fees up until 4 June 2026Charges and fees
I don’t agree Santander advertised that anyone could be an additional cardholder, so I’m not persuaded that Mr M was mis-sold the credit card.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5959046.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.