TSB Bank plc

Financial Ombudsman decision DRN-5958849 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Mar 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Refund any late payment or over limit fees which it has applied to Mr M’s account since February 2025 together with any associated additional interest charges incurred due to the late payments and/or reduced credit limit.Charges and fees

Remove any negative information it has reported about Mr M to the credit reference agencies since February 2025Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5958849.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.