Nationwide Building Society

Financial Ombudsman decision DRN-5957980 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

Miss H complains Nationwide Building Society unfairly closed her accountAccount closed or refused

once a business such as Nationwide is told, or it realises, that a customer is experiencing financial difficulties we would expect it to exercise forbearance and due consideration.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5957980.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.