MONZO BANK LIMITED
Financial Ombudsman decision DRN-5956206 Upheld
Upheldoutcome, as published by the Ombudsman
£1,967redress stated in the decision
Wed Jan 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Charges and fees
In the Ombudsman’s words
Miss G complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost after falling victim to two scams.APP scam refund refused
Miss G raised new points in relation to the overdraft fees and charges incurred on her account as a result of the scam payments.Charges and fees
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5956206.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.