Santander UK Plc
Financial Ombudsman decision DRN-5955968 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Feb 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Credit file reporting
In the Ombudsman’s words
Mr S has complained about Santander UK Plc holding him liable for a debt which he says was taken out fraudulently in his name.Unauthorised transaction
Nor should Santander be reporting this loan on Mr S’s credit file when it’s supposed to be an accurate reflection of his actual credit historyCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5955968.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.