Zempler Bank Limited

Financial Ombudsman decision DRN-5955496 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Wed Feb 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

the bank in this case continued to ask for information after he had provided what it required and that he has been unable to deposit cashFunds blocked or frozen

Zemplar Bank has acknowledged that it did not handle Mr H’s complaint as well as it should have doneComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5955496.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.