Santander UK Plc
Financial Ombudsman decision DRN-5954196 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri Mar 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Ms A and Miss B’s complaint relates to Ms A’s mortgage with Santander UK Plc. They are unhappy that their application to replace an existing borrower with Miss B was declined.Mortgage administration
Santander acknowledged that the service Ms A and Miss B had received fell short of what it should have been, and they had been given some incorrect information during the process.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5954196.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.