Curve UK Limited
Financial Ombudsman decision DRN-5953609 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Dec 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
Remove any information about the account from Mr S’s credit fileCredit file reporting
didn’t make it clear enough that its Flex product required him to enter into a credit agreementProduct mis-sold
Rules cited
Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook), FCA Consumer Duty (PRIN 2A), Financial Services and Markets Act 2000
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5953609.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.