HSBC UK Bank Plc
Financial Ombudsman decision DRN-5952981 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Credit file reporting
In the Ombudsman’s words
Mr W complains about a HSBC UK Bank Plc (“HSBC”) loan taken out in his name which he says he did not consent to.Unauthorised transaction
We do have the power however to direct HSBC to update the Credit Reference Agencies accordingly in relation to the Loan.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5952981.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.