Quidie Limited

Financial Ombudsman decision DRN-5950955 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Quidie has accepted that it did wrong and has accepted that the £250 compensation ought to be payable to Mr R directlyComplaint handling

treated him unfairly and contrary to General Data Protection Regulation (GDPR) regulations by corresponding with him using an incorrect addressData and privacy

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5950955.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.