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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-5950739 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mr O complains National Westminster Bank Public Limited Company (“NatWest”) didn’t do enough to protect him when he fell victim to a scam or recover his funds.APP scam refund refused
NatWest said it raised a chargeback which involved a temporary reimbursement of the disputed funds.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5950739.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.