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Starling Bank Limited
Financial Ombudsman decision DRN-5947106 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Feb 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Support for vulnerable customers
In the Ombudsman’s words
raise a dispute on 10 December 2025Card dispute or chargeback
She explained that she was vulnerableSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5947106.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.