PayPal UK Ltd

Financial Ombudsman decision DRN-5944687 Not upheld

Not upheldoutcome, as published by the Ombudsman

£299redress stated in the decision

Wed Jan 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused

In the Ombudsman’s words

his account was closed due to PayPal believing he was not 18 years of age at the time the account was opened.Account closed or refused

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5944687.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.