Lloyds Bank PLC

Financial Ombudsman decision DRN-5943544 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Other elements of the same complaint that weren’t time-barred, to do with how Lloyds interacted with Mr A over the arrears from time to timeTreatment in financial difficulty

Mr A is unhappy that Lloyds hasn’t changed the mortgage to a residential basis (which would mean it becoming regulated) or agreed to switch the mortgage from interest-only to capital repaymentMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5943544.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.