Santander UK Plc
Financial Ombudsman decision DRN-5942175 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Santander should rework the account so that all interest is frozen from the sale date in February 2023 onwards.Interest and rates
Santander has made a mistake here in removing its charge.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5942175.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.