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Bank of Scotland Plc
Financial Ombudsman decision DRN-5942099 Upheld
Upheldoutcome, as published by the Ombudsman
£1,745redress stated in the decision
Tue Dec 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Halifax said that having reviewed Mr A’s calls with it on 30 November 2023, it should have done more to inform Mr A about the support that is available including support from external organisations.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5942099.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.