Nationwide Building Society

Financial Ombudsman decision DRN-5941989 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Mrs G complains that Nationwide Building Society unfairly decided that she was liable for unauthorised transactions on her account.Unauthorised transaction

Mrs G says she’s vulnerable because of her age and that she had been the victim of abuse and coercive control carried out by a family memberSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5941989.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.