PRA Group (UK) Limited

Financial Ombudsman decision DRN-5941171 Not upheld

Not upheldoutcome, as published by the Ombudsman

£10redress stated in the decision

Tue Dec 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mrs W complains PRA Group (UK) Limited have taken payments for a debt they shouldn’t have and can’t prove they had authorisation to do so.Unauthorised transaction

Mrs W also felt PRA’s responses to her were dismissive.Complaint handling

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5941171.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.