VIVA WALLET.COM LTD
Financial Ombudsman decision DRN-5940875 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Data and privacy
In the Ombudsman’s words
W also complains Viva breached data protection laws through an incomplete response to a request for data and that Viva hasn’t complied with the regulator’s complaint handling rules when dealing with the complaint.Card dispute or chargeback
W also complains Viva breached data protection laws through an incomplete response to a request for data and that Viva hasn’t complied with the regulator’s complaint handling rules when dealing with the complaint.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5940875.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.