Nationwide Building Society

Financial Ombudsman decision DRN-5940351 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

in early September 2025 the accounts were restricted.Funds blocked or frozen

carried out a review of the account. Nationwide asked Mr D for information regarding his residency.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5940351.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.